Help / FAQ

How can I place an order?

We try to make an order with MY OWN STYLE for everyone as easy as possible.
If you still have questions about the ordering process, check the Order Procedure page.
Do you still have questions please do not hesitate to contact our customer service
through info@myown-style.com or by phone 0031 20 260 18 85 or 0031 20 260 18 86.

Can I cancel an order?

You can cancel an order at MY OWN STYLE free of charge, if it is not yet in production. To cancel an order, you can contact our customer service info@myown-style.com or by phone at 020 260 18 85 or 020 260 18 86. For international +31 20 260 18 85 or +31 20 260 18 86. Once your order is canceled, you will receive an email confirmation.

How long will it take for my order?

For MY OWN STYLE customized products like shoes, bags and belts there is a delivery time of two weeks. Accessories and gift certificates are subjected to a delivery period of two days. If there is urgency behind the order, please indicate this on the comments section in the order and send an email to info@myown-style.com.

What payment methods are accepted by MY OWN STYLE?

You can pay at MY OWN STYLE via iDEAL and with Mastercard and VISA.

Are the prices in the shop including or excluding VAT?

All prices at www.myown-style.com. include VAT

I tried to place an order, but it failed. What should I do?

You can contact our customer service by sending an email to info @ myown-style.com or by phone at 020 260 18 85 or 020 260 18 86. For international +31 20 260 18 85 or +31 20 260 18 86 .
What happens if an item is out of stock?

If it appear that we dont have the ordered product in stock, we will contact you as soon as possible and try to find a good solution. If we dont find a good solution we will refund the amount paid to your bank account.

Can I return my order?

You can return the products to MY OWN STYLE . You can download the return form on the page Exchange and Returns. For more information see page Exchange and Returns.

Can I exchange my order?

You can exchange your ordered product at MY OWN STYLE. You can download the return form on the page Exchange and Returns. For more information see page Exchange and Returns.

What are the costs?

The shipping costs in the BENELUX are free. For other countries please check the shipping costs.. Download the list of foreign tariffs on the page Delivery / shipping.

Are shipping reimbursed for a return?

No, only when you exchange a product the shipping will be free.

How do I know what size I am?

If you do not know what size is right for you, you can look at the Size Charts page, here is explained as well as possible.

Does MY OWN STYLE also have gift certificates?

Yes! A gift of MY OWN STYLE is a really fun gift for any woman who loves shoes, bags and belts. Buy now your gift by clicking on this link.

I am a retailer and I am interested in working with MY OWN STYLE.

Thank you for your interest in MY OWN STYLE. If you want to sell shoes, bags and belts, in your store, we will gladly discuss the possibilities with you. You can contact us via info@myown-style.com.

Do you have a media kit?

Press releases and photos are available from MY OWN STYLE. You are welcome to contact us via info@myown-style.com.

How to take care of MY OWN STYLE products?

Suede and leather you can handle the best with a spray that maintains leather products and protection against dirt / water. Make sure you use the product several times and allow it to dry.

How is the heel height measured?

The heel height is measured from the center of the heel.